PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK – Helsinki, Finland Sollertis, creator and provider of the world’s first Strategic Business Relationship Management (BRM) solution, and Service-Flow, integration service provider, today announced cooperation in providing the availability of the Sollertis […]
Comaround is an organisation that specialises in self-service and knowledge management. This case study interview shows how ComAround is using Knowledge Centred Service (KCS®) to capture collective knowledge and build smarter organisations.
The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood. However, relatively few organisations have mastered it and instead are seeing poor uptake of self-service. Here’s why.
BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value. Yet it also offers a major opportunity for IT professionals who want to take a leading role – not just in IT, but the entire business.
Initiatives such as BizDevOps and Agile are designed to eliminate silos and improve the effectiveness and relevance of business technology delivered. But they will only succeed if leaders remove a critical barrier: fear.
DevOps is designed to remove the silo mentality that limits the effectiveness of business IT. But does it go far enough? We look at what BizDevOps means, why it is gaining traction and the crucial lessons to ensure a project delivers results.
Why has IT so far failed to deliver what the business needs? It’s time to look beyond the blockbuster strategies and instead elevate the importance of something that has been massively underestimated in the development of corporate technology.
Business Relationship Managers (BRMs) are faced with the unenviable task of bringing together disparate groups of people resistant to change. What can BRMs learn from great leaders to ensure they are respected and followed?
It is estimated that the recent IT failures afflicting BA will cost the company £80 million. That’s the number reported to shareholders by chief executive Willie Walsh as the airline tries to recover from the IT outage which stranded thousands of passengers during the last bank holiday.