Blog
August 21, 2017
Question marks

Why your self-service portal fails – and how to fix it

The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood.  However, relatively few organisations have mastered it and instead are seeing poor uptake of self-service.  Here’s why.
August 7, 2017

How BizDevOps can make you a Business Leader

BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value.  Yet it also offers a major opportunity for IT professionals who want to take a leading role – not just in IT, but the entire business.
August 1, 2017

Overcoming the culture of fear which paralyses IT

Initiatives such as BizDevOps and Agile are designed to eliminate silos and improve the effectiveness and relevance of business technology delivered.  But they will only succeed if leaders remove a critical barrier: fear. 
July 13, 2017

How will BizDevOps help IT deliver results?

DevOps is designed to remove the silo mentality that limits the effectiveness of business IT.  But does it go far enough? We look at what BizDevOps means, why it is gaining traction and the crucial lessons to ensure a project delivers results.
July 5, 2017

The ‘intangible’ wrecking your IT projects

Why has IT so far failed to deliver what the business needs? It’s time to look beyond the blockbuster strategies and instead elevate the importance of something that has been massively underestimated in the development of corporate technology.
June 28, 2017
Leadership Business Relationship Managers

What Business Relationship Managers can learn from great leaders

Business Relationship Managers (BRMs) are faced with the unenviable task of bringing together disparate groups of people resistant to change.  What can BRMs learn from great leaders to ensure they are respected and followed?
June 27, 2017
Failure or success of digital transformation

When digital transformation becomes digital destruction

It is estimated that the recent IT failures afflicting BA will cost the company £80 million. That’s the number reported to shareholders by chief executive Willie Walsh as the airline tries to recover from the IT outage which stranded thousands of passengers during the last bank holiday.
June 21, 2017
Woman walks into the ITSM trap

The ITSM trap: why technology isn’t giving the business what it needs

Technology leaders are going bigger and bolder trying to unlock the potential of technology.  But are we looking in the wrong direction for answers?
June 14, 2017
myth and fact digital transformation

5 misconceptions which ruin digital transformation

Why is digital transformation failing to deliver on its promises?  Simon Kent explains how to break the misconceptions of digital transformation and move ahead in a positive direction.
June 7, 2017

The 5 levels of IT maturity that lead to digital transformation

Digital transformation is only possible for organisations which have reached a certain level of IT maturity.  Simon Kent assesses how advanced your business currently is and why organisations must think like Business Relationship Managers to reach digital transformation maturity.