Blog
February 10, 2018
Robot human hand connection

Why AI is bringing more humanity to IT

Artificial Intelligence appears to be the antithesis of personalising IT. But as Simon Kent explains, the robots will be our friends rather than our foes after all.
January 16, 2018

Digital vs analogue: the real reason why business and IT don’t get along

Whether you call it IT/business alignment, our preferred term of Convergence, or something else, the problem remains the same: there is a disconnect between what IT delivers to the business, and what the business actually needs. Simon Kent explains.
January 2, 2018
Championing BRM

Will you be an IT business champion in 2018?

Business performance is being strangled because of poor communication and lack of collaboration between IT and its fellow business departments. Kevin Baker says we need leaders to end this problem once and for all.
November 7, 2017
2018 IT optimised

How to optimise your business IT for 2018

With the economic outlook still uncertain and competition fiercer than ever, IT will be asked to increasingly take up the slack. Simon Kent explains the key areas that must be checked to optimise your business IT for 2018. Self-service and knowledge management More than any other IT initiative, self-service has […]
November 3, 2017

Interest rate rises and Brexit woes: can technology save UK business?

The first interest rate rise in 10 years will fuel the economic storm that has been building since the Brexit referendum. Simon Kent looks at how important IT will be in helping UK business emerge unscathed.   Brexit will go down in history as an event which bizarrely caused untold damage […]
October 12, 2017

Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms

PRESS RELEASE: Sollertis and Service-Flow Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms Swindon, UK – Helsinki, Finland Sollertis, creator and provider of the world’s first Strategic Business Relationship Management (BRM) solution, and Service-Flow, integration service provider, today announced cooperation in providing the availability of the Sollertis […]
September 4, 2017
businessman with idea

How KCS is making organisations more intelligent

Comaround is an organisation that specialises in self-service and knowledge management.  This case study interview shows how ComAround is using Knowledge Centred Service (KCS®) to capture collective knowledge and build smarter organisations.
August 21, 2017
knowledge management concept

What is KCS and can it unlock the potential of self-service?

Knowledge Centered Service (KCS®) aims to improve an organisation’s intelligence by capturing its collective knowledge.  Here’s an introduction to how KCS works and its intriguing potential.
August 21, 2017
Question marks

Why your self-service portal fails – and how to fix it

The potential of a self-service portal to reduce support costs and improve IT customer satisfaction is well understood.  However, relatively few organisations have mastered it and instead are seeing poor uptake of self-service.  Here’s why.
August 7, 2017
BizDevOps Leader

How BizDevOps can make you a Business Leader

BizDevOps can help IT build strong ties with the business by creating a collaborative culture which ensures IT delivers value.  Yet it also offers a major opportunity for IT professionals who want to take a leading role – not just in IT, but the entire business.