Why Cherwell Service Management?

We have chosen Cherwell® Service Management to underpin our ITSM offering because of its powerful, modern codeless design architecture. Having a codeless environment at our disposal means we can deliver truly 'agile' IT service management (ITSM) solutions without boundaries and developers.

With a best of bred mApp (mergeable application) Store available to download and install new process such as Facilities and HR, Cherwell Service Management allows our customers to deliver excellence in both IT and the business. Cherwell Service Management allows IT organisations to deliver line of business applications in a quick and efficient manner without having to call upon third party consultants and recognise a rapid ROI.

Scroll down to find out why Cherwell Service Management is our chosen ITSM solution.

The Modern Choice for ITSM

Cherwell® Service Management is a powerful, modern IT service management (ITSM) software solution that provides IT teams the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades—at a fraction of the cost and complexity associated with legacy ITSM tools.

Cherwell's codeless design architecture means your service desk can be truly "agile." Add new functionality without writing or modifying code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Why Choose Cherwell for IT Service Management?

Flexible, Transparent Licensing

Subscription or perpetual pricing is available for both on-premises and SaaS. Utilise your infrastructure or have Cherwell host in their cloud, with the ability to switch at any time. With concurrent licensing, you can potentially reduce costs by 50-70%.

Reduced TCO, Better ROI

No expensive development resources are required to configure, maintain, or upgrade the system. Cherwell customers have reported saving between 20% - 60% over their previous ITSM solution.

Faster Time to Value

Powerful workflows and service automation, including out-of-the-box support for eleven ITIL processes, customers can be up and running quickly.

Codeless Configuration

Easily configure Cherwell to support, improve, or implement new lines of business without having to write scripts or code. Cherwell’s codeless platform enables seamless integration with other applications and hassle-free upgrades every time.

Key Capabilities & Features

ITIL Processes

Leverage industry best practices with 11 ITIL-verified processes out of the box to help you reduce training costs and increase your ROI.

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IT Service Desk

Enable your service desk to efficiently manage Incidents, Problems and Requests with an intuitive tool to help them restore service operation with minimal business impact, and within agreed service levels and business priorities.

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Dashboards & Reporting

With highly configurable dashboards and reports, IT teams are enabled to spot trends and eliminate bottlenecks whilst improving process efficiencies and their effectiveness.

Modern, Codeless Architecture

Cherwell's codeless platform makes it easy for IT organisations to support, enhance, and deliver new capabilities/lines of business at easy and at speed, with drag and drop editing, seamless integrations with third-party solutions and hassle-free upgrades without the need to re-apply your changes.


Service Integration and Management

Out-of-the-box Cherwell Service Management supports Service Integration and Management (SIAM) and Mult-Sourcing Service Integration (MSI). With SIAM and MSI-based reports and dashboards, Cherwell can simplify multiple service provider governance through managed ownership and control.

Configuration Management Database (CMDB)

Cherwell provides a powerful discovery and inventory capability through a seamless integration with Cherwell Asset Management. Whether your CMDB is populated via Cherwell Asset Management or via another discovery tool, Cherwell's CMDB capabilities allow for a better assessment of risk and the impact of change on the infrastructure through visualisation of your assets.

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Application Dependency Mapping

Reduce downtime and improve infrastructure change outcomes with visualisation of your assets with dependency mapping, whilst enabling a more informed decision-making process.

SaaS or On-Premises Deployment

Deploy Cherwell to your cloud such as Microsoft® Azure or Amazon® Web Services® or Cherwell's highly-available data centre, and unlike other vendors, switch at any time and at no charge.