Why Cherwell Service Management?

We have chosen Cherwell® Service Management to underpin our ITSM offering because of its powerful, modern codeless design architecture. Having a codeless environment at our disposal means we can deliver truly 'agile' IT service management (ITSM) solutions without boundaries and developers.

With a best of bred mApp (mergeable application) Store available to download and install new process such as Facilities and HR, Cherwell Service Management allows our customers to deliver excellence in both IT and the business. Cherwell Service Management allows IT organisations to deliver line of business applications in a quick and efficient manner without having to call upon third party consultants and recognise a rapid ROI.

Scroll down to find out why Cherwell Service Management is our chosen ITSM solution.

The Modern Choice for ITSM

Cherwell® Service Management is a powerful, modern IT service management (ITSM) software solution that provides IT teams the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades—at a fraction of the cost and complexity associated with legacy ITSM tools.

Cherwell's codeless design architecture means your service desk can be truly "agile." Add new functionality without writing or modifying code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Why Choose Cherwell for IT Service Management?

Flexible, Transparent Licensing

Choose from subscription or perpetual pricing, on-premises or SaaS, Cherwell-hosted or public cloud infrastructure—and the ability to switch anytime. Reduce costs by 50-70% with concurrent licensing, with no hidden or unanticipated costs—EVER.

Reduced TCO, Better ROI

No costly development resources required to configure, administer, or upgrade the solution. Cherwell customers report saving between 20% and 60% over their previous legacy ITSM tools.

Faster Time to Value

With powerful workflow and process automation capabilities, as well as native support for eleven ITIL processes, you’ll be up and running quickly without re-inventing the wheel.

Codeless Configuration

Easily configure Cherwell to support, improve, or implement new processes—no scripting or coding necessary. Cherwell’s codeless design architecture also means seamless integration with other applications and hassle-free upgrades every time.

Key Capabilities & Features

ITIL Processes

Take advantage of eleven ITIL-verified processes out of the box, so you can leverage industry best practices, reduce the cost of training and increase time-to-value.

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IT Service Desk

Give your business a single point of contact for IT, and your service desk team the tools to efficiently and skillfully handle incidents, problems and questions. Restore service operations with minimal business impact, within agreed service levels and business priorities.

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Dashboards & Reporting

Take advantage of powerful reporting and highly configurable dashboards that allow you to spot trends, eliminate bottlenecks, and improve the effectiveness and efficiency of IT service delivery.

Modern, Codeless Architecture

Easily configure Cherwell Service Management to support, improve, or implement new processes—no scripting or coding necessary. Cherwell’s codeless design architecture also means seamless integration with other applications and hassle-free upgrades every time.


Service Integration and Management

Service Integration and Management (SIAM) and Multi-Sourcing Service Integration (MSI) functionality is embedded within the core content of Cherwell Service Management software. Our SIAM- and MSI-based objects, dashboards, and processes help simplify multiple service provider governance and provide a single point of visibility to assess and manage the ownership and control of outsourced IT services.

Configuration Management Database (CMDB)

Cherwell® Asset Management integrates seamlessly with Cherwell Service Management, providing powerful discovery and inventory capabilities to populate the Cherwell CMDB with IT asset and configuration data, enabling IT organizations to better assess the risk or impact of an infrastructure change.

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Application Dependency Mapping

Minimize downtime, improve change outcomes, and inform decision-making with an IT service view of your infrastructure that reveals critical dependencies among components and services.

SaaS or On-Premises Deployment

Deploy on-premises or via the cloud, and—unlike other ITSM tools—switch any time at no charge. SaaS customers can choose to host in Cherwell's high-availability data center or the public cloud (Microsoft® Azure or Amazon® Web Services®.