Services

Cherwell Experts

 UK & Europes Most Experienced Cherwell Consultants

Our team of Cherwell consultants have years of experience configuring, integrating and extending the Cherwell Service Management™ platform. As a team, that experience ranges from leading the implementation project of the world’s largest Cherwell Service Management™ customer, the development of bi-directional data sync services, through to the architect of the industry leading Customer Success Goal Management model. Our expertise means you are in very safe hands and you are assured of your success with Cherwell Service Management™.

Best Implementation of an ITSM Solution
2017  FINALIST
Best Implementation of an ITSM Solution
2015 FINALIST

Professional Services

 Cherwell UK’s #1 Implementation Partner

Through our experience our customers are able to generate unprecedented and tangible IT/ Business success through the combination of Sollertis services and Cherwell Service Management, often extending their Cherwell Service Management scope to include workflow solutions across additional and varied business functions.

Our team of Cherwell consultants have been working with Cherwell Service Management longer than anyone else across the UK and Europe and were the first team to introduce Cherwell Service Management into the UK and European markets back in 2009 (even before Cherwell Software UK).

Customer Success

 Who We’ve Worked With

We have worked with many Cherwell Service Management customers and have the enviable reputation of helping customers to reach SDI (Service Desk Institute’s) ITSM Implementation of the Year award finalists twice and delivering project success time and time again. This ability to drive industry recognised notoriety for our customers is borne out of our Cherwell consultants relentless focus on customer success and customer goal attainment through our innovative and agile approach to project management, system configuration and customer service. Even Cherwell Software UK call upon our assistance to deliver customer implementations, API integrations, bespoke configurations and reporting, knowing that every project handed to Sollertis will result in customer success.

  • Aspen Healthcare
  • 4sl Group
  • Aggregate Industries logo
  • Genus Logo
  • Parliamentary ICT
  • johnston Press
  • BGL logo
  • Aberdeenshire Council
  • gocompare logo

Cherwell Integration Services

 Cherwell REST API Specialists

The immense power of Cherwell Service Management is realised to its full potential when it is integrated with 3rd party tools.

Our customers have successfully automated service desk and technical support processes and achieved their objectives set out in their ‘shift left’ strategies. Their improvements in the resultant customer experience have been attributed to their ability to deliver service quickly and accurately. This is due to the integration between Cherwell Service Management and 3rd party technologies that complete the service delivery value chain.

Sollertis are the premier Cherwell Service Management integration specialist across the UK and Europe. Through our unrivalled expertise with the Cherwell REST API and our bespoke development experience we have the confidence to take on any integration challenge that you have.

Cherwell Integrations

Cherwell mApp Store

 Innovative Solutions

Our team have been using Cherwell since its inception into the European market back in 2009. Through our experience, we are able to maximise the rich feature set that Cherwell Service Management provides and deliver mApps solutions that drive business efficiencies at a fraction of the costs.

Many of our customers take advantage of our innovations and through our Customer Feedback program, their suggestions and our continuous CSI strategy, mean we are constantly improving our solutions to deliver more value to our customers.

If you have an idea, we are more than happy to work with you to deliver new, innovative solutions to your business and work with you to make the most of your investment in Cherwell Service Management.

Popular mApps

CSI Register

Log, track and manage CSI records using a simple 5 stage lifecycle linked to Services, CI’s and Business Outcomes.

Complaints Management

Full Complaints Management logging, tracking and management, including audit and response notifications.

Risk Register

Log, track and manage Risks using a simple 5 stage lifecycle. linked to Services, CI’s and Business Outcomes.

Ownership Audit

Full record ownership tracking and audit for any business object showing full history of owners and time spent.

Approval Templates

Data driven Service Catalogue approval templates/rules for Users, Teams and Customers without having to publish blueprints.

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