• Business ValueDashboard Power Pack

ITSM Alignment to Business Strategy

Align Service Management delivery against Business Strategy. Track business strategy, business outcomes, associated KPI's and business processes for the whole business and individual business units, providing for analyse by strategic imperatives such as business growth, innovation, market position, sustainability and any other strategic driver.

ITSM Business Performance

Report Service Management performance within business context showing analysis of service management against Business Performance, Business Enablers, Business Transformation and Business Impact for:

  • Business Units
  • Business Objectives
  • Business Outcomes
  • Business Processes

Business Outcome Convergence and Management

Full management and convergence of ITSM with Business Outcomes.

Link Business Outcomes to:

  • Business Strategy Goals and Objectives
  • Business Units
  • Business Processes
  • Supporting IT Services
  • Supporting Technology Suppliers
  • Transition Processes (e.g. ITPT, Change)

Business Benefits



  • Business Value

    Demonstrate IT Service Delivery business value through Business Value Dashboards showing IT and Business analysis for Business Objectives, Business Outcomes and Business Processes.

  • Better Business Relationships

    Enhance Business to IT relationships through greater understanding and analysis of IT Service Delivery for Business Units.

  • Business Convergence

    Converge IT Service Management with business partners through deep understanding and alignment of business strategy, business units and business outcomes, supporting business processes and business performance measurements.

  • ITSM Business Alignment

    Being able to link IT Service Management and Service Delivery to Business Outcomes and Business Objectives is the "Holy Grail" for anyone in IT Service Management. Senior Service Management leadership, Business Relationship Managers and anyone supporting the relationship between IT and its business partners will benefit from the capabilities provided in this comprehensive Business Value Dashboard Power Pack mApp.

About Business Value Dashboard Power Pack

The Business Value Dashboard Power Pack from Sollertis provides capabilities to record, track and manage business strategy, business outcomes, business processes, business KPI's and business units. These capabilities are linked through to IT Service Management to enable the complete alignment of IT Service Delivery to Business Strategy.

This powerful business value power-pack provides the ability to report Service Desk and Service Management data with true business context showing how IT Service Delivery supports Business Units, Business Objectives, Business Outcomes and Business Processes.

The Business Value Dashboard Power Pack delivers Business Value Dashboards charting IT Service Management performance and detailed analysis against:

  • Business Units
  • Business Objectives
  • Business Outcomes
  • Business Processes

Contact Us

Address:Windmill Hill Business Park, Whitehill Way, Swindon, Wiltshire, SN5 6QR

Phone number:(+44) 1793 441 431

Email:enquiries@sollertisltd.co.uk

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